Terms & Conditions

Payments

Card payments (Visa, Mastercard and AMEX), PayPal or Apple Pay are welcome for online orders. For telephone orders, we can either send you an invoice by email which enables you to checkout on our website, or you can pay by card over the phone.

Despatch

We endeavour to despatch orders within 5 working days plus delivery time of up to 3 days. For personalised or bespoke items, this timing is from your approval of an email proof.

For urgent orders please telephone (02392 984415) or email us (gillian@gillianjonesdesigns.com) so we can be aware of the date by which you require the items and we will do our best to get the items to you in time. There may be an additional charge for expedited delivery. Please see our Delivery page for more information about Delivery.

Damages or Incorrect Orders

Damage, returns or shortages must be advised within 7 days. For damages ensure you retain all packaging and notify carrier upon delivery. It is useful to take photographs and email them to us

Returns

Any returns must be notified within 7 days. Goods, particularly pictures, should be returned in their original packaging, unused and in perfect condition. Once we have received the goods, we will refund your card with the invoice amount, less the delivery costs. The customer is liable to pay return carriage costs including insurance. For your protection, we recommend that you use a tracked delivery service.

Please note that personalised or bespoke items cannot be returned unless damage has occurred in transit (see section above).

Non delivery refunds

When your order is completed you will receive an email from us. If your order is valued at more than £10, you will also receive a tracking number. If there are any issues during delivery, the couriers will attempt to make a second delivery the next working day. The goods will then be held for 5 days at your local depot or your local post office before being returned to us so please track your parcel if your order has not arrived within 48 hours of being completed. For smaller items sent by Royal Mail, if there are any issues during delivery, Royal Mail will leave a red card. Please contact your local sorting office for details of your package. Goods are held for a number of days depending on the service used at your local sorting office before being returned to us so please contact your local post office if your order has not arrived within 48hrs of being completed. If the goods are returned to us due to non-delivery we will refund the card you paid on the cost of the goods; the original carriage cost is non-refundable.

Order cancellation

We will always do our best to fulfil an order, but there may be occasions when it is not possible. If that should occur we will give a full refund. 

We will also cancel an order should we encounter any rudeness or inconsiderate communication from the customer.

Contact information

Questions about the Terms of Service should be sent to us at gillian@gillianjonesdesigns.com. 
Our contact information is posted below:
Gillian Jones Designs Ltd
gillian@gillianjonesdesigns.com
57 Farlington Avenue, Drayton, Portsmouth, PO6 1ES
02392 984415
Business number: 13319531
The business is not VAT registered